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Repairs

At Audrey Nicole (AN), quality and craftsmanship is our utmost concern. However, jewelry by its very nature, is delicate. If you should experience the need for repair on any Audrey Nicole jewelry item please email special@audreynicole.com. Please reference your Name, Address, Order Number, Repair Issue and a photo of the damaged piece. You will be given a Repair Authorization Number which must be clearly labeled on the package.

Audrey Nicole will repair at no charge any breakage caused by manufacturer defect within 30 days of receipt of purchase. Repairs needed after 30 days (or deemed to be caused by misuse), will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. AmbtnGold does not accept returns on any merchandise that has been worn.

Our Repairs Processing Center only accepts repairs for items purchased on AudreyNicole.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the AmbtnGold.com Returns Processing Center.

Audrey Nicole Jewelry Care Instructions

Beaded Bracelets and Necklaces:

Each Audrey Nicole (AN) beaded bracelet is made from the highest quality materials. These materials are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used. For this reason our bracelets are highly sensitive to water and wearing them while sleeping, showering, exercising, or in a pool or sauna should be avoided. These elements will weaken the elastic cord that holds the bracelet together and can contribute to breakage in the future if not cared for properly.

To ensure the longevity of your AN beaded bracelet, ROLL the bracelet on or off your arm, rather than pull, stretch or tug on the beads. Repetitive tugging and pulling can cause the elastic to weaken and break over time and should be avoided. To maintain the beauty of your beaded bracelets, we recommend cleaning the beads by using mineral oil with a soft, white cloth.

Chains:
Just like other fine chains, both our cable and ball chains are delicate and should be treated with the utmost care. Do not pull or tug on them. Chains should be treated delicately in order to prevent damage.

14K Gold:
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing AN jewels. Their application may cause the metal to tarnish. When cleaning fine jewelry it is recommended that use use a professional service as many home cleaning methods may cause damage.

 

Gemstone Care & Treatment

AMETHYST:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat.

 

AQUAMARINE:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat.

 

BLUE TOPAZ:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat.

 

CITRINE:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat.

 

EMERALD:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat. DO NOT USE AN ULTRA SONIC CLEANER OR A JEWELRY STEAMER. Do not expose emeralds to sudden heat changes; steaming. Do not put emeralds into contact with cosmetics, hair spray, perfume, household cleaners or chemicals.

 

GARNET:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat. 

 

LAPIS:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat. Do not use strong detergents, heat, high pressure, ultrasonic cleaners and steamers. Heat and light may cause fading.

 

MOTHER-OF-PEARL:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. 

 

ONYX:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat. 

 

PERIDOT:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat, harsh chemicals, or pressure changes.

 

QUARTZ:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat, harsh chemicals, or pressure changes. Do not use ultrasonic cleaners, harsh chemicals, abrasives, and steam.

 

RUBY:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. 

 

SAPPHIRE:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat, harsh chemicals, or pressure changes. Do not use ultrasonic cleaners, harsh chemicals, abrasives, and steam. Avoid light and heat, the colors may fade.

 

TANZANITE:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat. Do not use strong detergents, heat, high pressure, ultrasonic cleaners and steamers. Avoid contact with cosmetics, hair spray, perfume, and household chemicals.

 

TURQUOISE:

Clean with soapy warm water and a soft jewelry cleaning brush or cloth. Do not expose to intense heat. Do not use strong detergents, heat, high pressure, ultrasonic cleaners and steamers. Avoid contact with cosmetics, hair spray, perfume, and household chemicals.

 

Repairs

At Audrey Nicole (AN), quality and craftsmanship is our utmost concern. However, jewelry by its very nature, is delicate. If you should experience the need for repair on any Audrey Nicole jewelry item please email special@audreynicole.com. Please reference your Name, Address, Order Number, Repair Issue and a photo of the damaged piece. You will be given a Repair Authorization Number which must be clearly labeled on the package.

Audrey Nicole will repair at no charge any breakage caused by manufacturer defect within 30 days of receipt of purchase. Repairs needed after 30 days (or deemed to be caused by misuse), will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. AmbtnGold does not accept returns on any merchandise that has been worn.

Our Repairs Processing Center only accepts repairs for items purchased on AudreyNicole.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the AmbtnGold.com Returns Processing Center.

 

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